Privacy Policy for SecondChanceLetter.xyz

Effective Date: June 27, 2025

Your privacy is important to us. This Privacy Policy explains how SecondChanceLetter.xyz (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website and services.

1. Information We Collect

• Personal Information: When you sign in with Google, we collect your name, email address, and Google ID for authentication and account management.
• Payment Information: Payments are processed securely via Stripe. We do not store your credit card or payment details.
• Generated Letters: The content you provide for letter generation (e.g., name, reason for late payment, creditor) is used only to generate your letter and is not stored after generation.
• Usage Data: We may collect anonymized, aggregated statistics (such as total letters generated) for analytics and operational purposes.

2. How We Use Your Information

• To provide and improve our goodwill letter generation service.
• To authenticate users and manage accounts.
• To process payments for credits and subscriptions.
• To analyze usage trends and improve our website.
• To communicate with you about your account or updates to our service.

3. Data Security

We use industry-standard security measures to protect your information. All sensitive data is transmitted over secure (HTTPS) connections. Payment processing is handled by Stripe, a PCI-compliant provider.

4. Data Retention

• We do not store the content of generated letters after they are provided to you.
• Account and authentication data is retained as long as your account is active.
• Aggregated, anonymized usage data may be retained for analytics.

5. Third-Party Services

• Google: Used for authentication. Your use of Google Sign-In is subject to Google’s privacy policy.
• Stripe: Used for payment processing. Your payment information is handled according to Stripe’s privacy policy.
• OpenAI: Used for AI letter generation. Your input is processed in real-time and not stored by us.

6. Your Rights

• You may request to view, update, or delete your account information at any time by contacting us.
• You may opt out of marketing communications at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site constitutes acceptance of the new policy.

8. Contact

If you have questions about this Privacy Policy, please contact us at JeffBurns@JFLX.Cloud.